SMOOTH ME OUT Body Butter, AVAILABLE FOR PRE-ORDER NOW!

FAQs

SHIPPING 

How do I track my order? Once your order is ready to be shipped you will receive an email notification with your Tracking #. Please allow 3-7 days for processing on all orders. 

Why hasn't my international item been delivered to me yet? International orders are subjected to clear customs. Depending upon volumes at customs, delays may occur. 

If you track your item online and the status shows that it is with customs, please note we cannot intervene. Your item will be delivered by the carrier promptly upon release. 

Having problems with your tracking number?

We hate when that happens! Sometimes it can take the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, send us a DM on Instagram (@scrubandbutter).  

Can I edit my shipping address?

If your order is shipping to an incorrect address, send us a DM on Instagram (@scrubandbutter).

I have a random or weird question you want to ask us.

It’s okay, we are here to listen! Send us a DM on Instagram (@scrubandbutter) and you will get a quick, personal reply asap.

LOCAL DELIVERY/PICK UP

LOCAL DELIVERY (Drop Off): You will receive a text from a member of the Scrub & Butter team to arrange date/time for delivery. 


PICK UP: Once you receive a notification that your order is ready for pick up, please send us a DM on Instagram (@scrubandbutter) with your name and order number to arrange a date/time for pick up.

RETURNS & EXCHANGES

How do I place a return or exchange?

We're sorry it didn’t work out. Unfortunately we do not process returns or exchanges at this time. Should you have any questions please reach out to us on Instagram (@scrubandbutter)

What should I do if I receive the wrong product?

Our bad! Please accept our apology. Contact us on Instagram (@scrubandbutter) asap and we’ll be sure to get you the SCRUB & BUTTER you ordered!

BILLING

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

What forms of payment do you accept?

We accept Paypal, Visa, MasterCard, American Express, and other major credit cards or debit cards. Unfortunately, we cannot accept checks or money orders. 

What can I do if my payment is declined?

Check that your card’s billing details (such as the security code and billing address) match what you’ve entered.

Is your card expired?

Your card issuer may have declined your payment. They don’t tell us why for security purposes, so it’s best to check with them.

If none of these work or apply, send us a DM on Instagram (@scrubandbutter)

SCRUB & BUTTER

When is the next SCRUB & BUTTER product launching?

We’re always thinking of new things to introduce. The idea is to launch and launch often, whether that’s a whole new line extension or the improvement of our current portfolio.  So to answer your question, every day is launch day for us. Join our email list to be the first to know when we drop something new.

How can I get involved with SCRUB & BUTTER?

We are a rapidly growing! Send us a DM on Instagram (@scrubandbutter), and let us know where you think you would fit in our company.