Here’s everything you need to know....

Shipping & Delivery

What are SCRUB & BUTTER's shipping and delivery details?
We offer a variety of shipping services that range from local delivery/pick up to Canada Post.
Domestic shipping is FREE for orders over $100.
What should I expect once my order has been placed?
Step 1) Place your order online. (An order confirmation will be emailed immediately.)
Step 2) Orders are processed within 1-3 business days.
Note: During periods of high demand, processing may take 4-6 business days.
Step 3) Once your order is processed you will receive an email notification letting you know that your order is on its way to you.
Due to COVID-19 measures and mandates delivery may take longer than usual. Please be patient with us. If your order has not arrived within 15 business days, contact us immediately.
How do I track my order?
Once your order is ready to be shipped you will receive an email notification with your Tracking #. Please allow 3-7 days for processing on all orders.
Note: You will only receive a tracking number if you select a shipping option with a tracking number.
Having problems with your tracking number?
We hate when that happens! Sometimes it can take the carrier 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, email us at scrubandbutter@hotmail.com, or send us a DM on Instagram (@scrubandbutter), and we'll do our best to help sort things out.
Why hasn't my international item been delivered to me yet?
International orders must clear customs. Depending upon volumes at customs, delays may occur.
If you track your item online and the status shows that it is with customs, please note that we cannot intervene. Your item will be delivered by the carrier promptly upon release.
Where does SCRUB & BUTTER ship?
SCRUB & BUTTER currently ships across Canada and the U.S. You may experience longer delivery times when shipping to Hawaii, Alaska, and U.S. territories.
Why isn’t SCRUB & BUTTER everywhere around the world?
We are working on it as we speak! Tag us @scrubandbutter to let us know where you live.
Can I edit my shipping address?
If your order is shipping to an incorrect address, email us at scrubandbutter@hotmail.com, or send us a DM on Instagram (@scrubandbutter) ASAP. Unfortunately, if you have already received a tracking number from us then no changes or updates can be made to your order.

Local Delivery/Pick Up:

LOCAL DELIVERY (Drop Off)
You will receive a text from a member of the Scrub & Butter team to arrange a date/time for delivery.
PICK UP
Once you receive a notification that your order is ready for pick up, Please text Alyson, our Operations Manager at 647-472-1989 with your name and order number to arrange a date and time for pick up.
Have a random or weird question you want to ask us at SCRUB & BUTTER?
It’s okay, we are here to listen! email us at scrubandbutter@hotmail.com, or send us a DM on Instagram (@scrubandbutter) and you will get a quick, personal reply ASAP.

Returns & Exchanges

How do I place a return or exchange?
We're sorry it didn’t work out. Please reach out to scrubandbutter@hotmail.com with your order number and the product(s) you'd like to exchange or return, and we'll walk you through our return process.
What is SCRUB & BUTTER’s refund policy?
Our refund policy can be found here.
How long does it take to process a BASE BUTTER return?
Once your refund is approved, and we’ve received your returned items, you’ll be automatically refunded on your original payment method. Credit card refunds can take up to 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
Our bad! Please accept our apology. Email us at scrubandbutter@hotmail.com, or send us a DM on Instagram (@scrubandbutter) ASAP and we’ll be sure to get you the SCRUB & BUTTER you ordered!

Billing

WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged as soon as your order is accepted and processed.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Paypal, Visa, MasterCard, American Express, and other major credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
WHAT CAN I DO IF MY PAYMENT IS DECLINED?
Check that your card’s billing details (such as the security code and billing address) match what you’ve entered. Is your card expired? Your card issuer may have declined your payment. They don’t tell us why for security purposes, so it’s best to check with them. If none of these work or apply, email us at scrubandbutter@hotmail.com, or send us a DM on Instagram (@scrubandbutter).

Product

WHERE CAN I FIND OUT MORE INFO ABOUT SCRUB & BUTTER PRODUCTS AND INGREDIENTS?
You can learn all about our products on their individual product pages, and you can learn more about our ingredients here. Questions, suggestions, or thoughts? Email us at scrubandbutter@hotmail.com and let's chat.
WILL SCRUB & BUTTER PRODUCTS MELT/DRY/FREEZE/EXPIRE/ETC?
Valid question. If the product is exposed to excessive heat or cold there is a chance the consistency may be altered. Luckily, that doesn't change the effectiveness of our products. Each of our products have a certain shelf life, and we recommend that they be used within that time period for best product quality…. but we think you’ll love them so much that this won’t even be an issue.
DOES SCRUB & BUTTER TEST ON ANIMALS?
Do companies still do that? Well, you will be happy to know that we don’t, and never will.
WILL SCRUB & BUTTER HELP WITH THINGS LIKE DRY SKIN, ECZEMA, OR EXTREME SENSITIVITY?
SCRUB & BUTTER products are designed with you and your skin obstacles in mind. Our ingredients are carefully selected in order to nourish skin, combat inflammation and keep even the most sensitive skin happy.
IS SCRUB & BUTTER FOR SENSITIVE SKIN TYPES?
Yes, our products are designed with sensitive skin in mind... BUT (and this is an important but) everyone is different. We suggest trying our products on a small area on the inside of your wrist and watching for any skin reactions for 24 hours before applying anything to your face. Then, you can try another spot test just below your jawline. If you have any known allergies, please check the ingredients.
WHERE WAS SCRUB & BUTTER MANUFACTURED AND FORMULATED?
It was manufactured in Canada and complies with all FDA skincare standards.
WILL I SEE RESULTS WITH SCRUB & BUTTER? AND IF SO WHEN?
At our core we celebrate differences, so we lead by acknowledging everyone has a different skin journey. Everyone uses different combinations of products and honestly, people lead different lifestyles, so the timing of positive changes will vary from person to person. Read our customer reviews here to see how people all over are loving SCRUB & BUTTER.
ARE THERE PARABENS IN SCRUB & BUTTER PRODUCTS?
SCRUB & BUTTER is formulated without parabens, sodium lauryl sulfates, synthetic dyes, petrochemicals, animal by-products, phthalates, GMOs, silicone, or triclosan.
ARE THE INGREDIENTS NATURAL, NON-GMO OR ORGANIC IN SCRUB & BUTTER?
SCRUB & BUTTER products are natural when they make sense, always non-GMO and organic as often as they can be.
DO SCRUB & BUTTER PRODUCTS CONTAIN FRAGRANCE?
Our Oat Scrub and Body Butter contain fragrance, but are both available in a fragrance-free option. All of our other products are naturally scented.
DO SCRUB & BUTTER PRODUCTS EXPIRE?
Each SCRUB & BUTTER product has a different shelf life, which can be found on your jar or on each product’s product page.
ARE THERE SCRUB & BUTTER PRODUCTS INGREDIENTS THAT ARE NOT INCLUDED ON THE WEBSITE OR PACKAGING?
No. We value transparency. All of our ingredients are listed on our website and packaging.
HOW OFTEN SHOULD I USE SCRUB & BUTTER PRODUCTS?
You can use our butters as often as you’d like - we recommend twice daily, or as you see fit. Our scrubs should be used no more than 2x a week.
I WANT TO SHARE A TESTIMONIAL FOR SCRUB & BUTTER PRODUCTS. WHERE DO I SEND IT?
We love to hear your experience and stories -- visit our product pages to leave a review, send us an email scrubandbutter@hotmail.com, or send us a DM on Instagram (@scrubandbutter)!
HOW CAN I STAY UP TO DATE ON THE LATEST PRODUCTS AND PROMOTIONS?
Join our newsletter! Scroll to the bottom of this page and enter your email.

SCRUB & BUTTER

WHEN IS THE NEXT SCRUB & BUTTER PRODUCT LAUNCHING?
We’re always thinking of new things to introduce. The idea is to launch when it makes sense, whether that’s a whole new line extension or the improvement of our current portfolio. So to answer your question, every day is launch day for us. Join our email list to be the first to know when we drop something new.
HOW CAN I GET INVOLVED WITH SCRUB & BUTTER?
We are rapidly growing! Send us an email scrubandbutter@hotmail.com, or DM us on Instagram (@scrubandbutter), and let us know where you think you would fit in.